Outbound Call Center Services | Call Center for College Admissions Office

30 YEARS OF INDUSTRY EXPERIENCE

Our team has over 30 years of experience in higher education and we use that as our own thermostat for handling the various call campaigns you may need help with along the way. We understand the sense of urgency that is required to help students connect to someone who can help them make a great decision about starting a new career. Each member of our team brings a wealth of real world knowledge, practical, and tested experience to the team. Each member added to our team is trained the same way we have trained hundreds of admissions professionals in our career. As one of the leading call centers for college admissions office, we can immediately implement a call campaign and can customize our services to meet your needs. We work within the industry where we started our own careers and specialize in higher education. If you need help, Suporta is a peer, a partner and a service solution. Pick up the phone and call today to get started with our inbound and outbound call center services.

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Our Service Include:

RE-CONTACT CALL CAMPAIGNS

With Suporta’s re-contact services, we are able to contact more leads in an hour than your staff does in one day. The math is simple: More leads mean more students for your university. We create solutions for busy professionals that lead to a big payoff, and job security for you.

CUSTOMIZED CALL CAMPAIGNS

Streamlining the basic functions of any company is important. We get this, and you do too. The difference? Suporta knows how to implement these methods seamlessly. (Those are SAT words, by the way.) In addition to a revamped campaign with no interruption, it’s completely customized to your goals.

CAMPUS COVERAGE SERVICES

In the event that a hostile alien takeover occurs, your staff will need to evacuate. This leaves all your phones unmanned and your potential leads become dust in the wind. Don’t lose valuable leads. Instead, utilize Suporta’s Campus Coverage Service and ensure your clients are taken care of.

GRADUATE VERIFICATION

A similar service as our Re-Contact Campaign, Suporta’s Graudate Employment Verification Service just offers a different message. Our trained staff helps your graduates prove their skills and shows off the valuable knowledge they learned at your institution. Two birds, one stone is our goal; and we do it well.

Customer Experience Matters – Now More Than Ever

The numbers tell a compelling story: Customer service is more strategic to business success than ever before, and customers are much more demanding than in the past. But there is still a gap between most customer service goals and the actual services experience they deliver.

Sources: Forrester Research, Harris Interactive

56%
of companies now use customer service to differentiate themselves from their competition.
60%
of consumers will always or often pay more for a better customer experience.
86%
of consumers quit doing business with a company because of a bad customer experience.

Inbound Call Services

Are you in need of a partner to qualify your student leads before they make it to the admission team? Suporta is ready to help. Our company takes direct response calls to ensure all information gathering is done first. After we have all the information we need, we validate the caller as a prospective student who will benefit from the programs your campus or online university offers.

Get Started

GETTING STARTED IS EASY! JUST 4 SIMPLE STEPS…

Many campaigns can begin in 1-2 days. Complex campaigns can be started in 1-2 weeks.

Plan

Design

Develop

Deploy

“I am happy to report after 30 days of working with Suporta that we have hit our goal of transferring over 30% of our leads to our recruiting team. The results have out-performed all of our expectations. We nearly doubled our application goal in November and many of these leads are enrolling for our next module in January. We are very pleased with the results and professional services provided by Suporta. I would highly recommend Suporta to help boost enrollments at your college.”

- Mike P - Crown College, VP of Enrollment & Marketing

"The staff at suporta constantly exceeds expectations. We walk in on Mondays with a book of business from the weekend where they took the calls while the campus was closed and set appointments for Monday morning. Imagine walking into Monday’s when every lead received has already been contacted and many already set appointments to visit when you show up for work. Makes my day for sure! Thanks suporta!"

- Herman W - West Coast University, Los Angeles, CA, Director of Admissions